FAQ
Q. Can I return a personalized item?
All personalized items are non-refundable. If there is a mistake made on our end during our laser engraving process, we will replace the item free of charge.
Q. How long will my order take to process and ship?
All custom/personalized items will take 5-7 days to process plus shipping transit time. We will do our best to get your order processed as quickly as possible depending on material availability.
Q. How do I go about returning an item?
Please contact us before returning any item. Returns are at our discretion due to the nature of our business and personalization. We will work with you to determine if an item is considered "damaged" and a return is needed.
Q. Can I return an item if I have used it?
No. Only non-personalized, unused, new condition items will be accepted for a refund after we are contacted.
Q. What if the board we receive has a defect such as a splinter or knot?
Do to the nature of wood and different species, we will do our best to send out boards with no splinters or knots. Some board designs, such as serving trays/charcuterie boards, that are made from one solid piece of wood may have a knot or splinter. We will not send out a board that we feel is defective. Please contact us if a defective board is received and we will work with you to examine the defect and come to a resolution.
Q. How do I care for my board?
HAND WASH ONLY - NEVER SUBMERGE IN WATER
To avoid bacteria, it’s important that you wash your cutting board immediately after use. Wipe the cutting board with hot soapy water, rinse it with hot water only and just wipe it dry with a clean dish towel. Store in a dry area.
Important:
1. Never submerge in water
2. Do not place in dishwasher or in a microwave
DISINFECT & DEODORIZE USING VINEGAR
We recommend keeping a spray bottle of vinegar handy to disinfect & deodorize your wood cutting board. Acetic acid (white vinegar) is an excellent disinfectant for E. coli, Salmonella and other household bacteria. Spray vinegar on the wood cutting board, let sit for a few minutes and wipe it with a damp warm cloth.
REFURBISHING WOOD CUTTING BOARD
It’s hard to avoid knife marks from accumulating on your cutting board over the years. The wonderful thing about a wood board is that it can be returned to its original splendor. All you need is three different grits of sand paper (100, 180 and 240). First sand the board with the coarser 100 grit, then the 180 and finish with the fine 240 grit. Once you are done with sanding, wash the board, let dry and apply our conditioner.
Cutting Board Conditioning Options
We recommend treating the board frequently in order to repel food particles and prevent stains and cracks from happening. It’s best to treat the board at least once a month and twice a month if used often.
MINERAL OIL
Mineral oil is the most commonly used option because it is a safe and cost effective way to keep your wood cutting board looking great for years. Food safe mineral oil can be purchased at your local drug store or major retailer.
Apply the mineral oil using a clean cloth and spread evenly over the board. Let the oil set in for a few hours, or even let it set overnight if you can. Afterwards, wipe the excess oil off using a dry cloth.
AVOID VEGETABLE OR NUT-BASED OIL
Do not use vegetable or nut-based oil on your cutting board for the simple reason that it will spoil and become rancid. This will leave your wood cutting board with an unpleasant smell that will also noticeably change the taste of the food you are preparing.